Recently I got to visit the amazing team of customer service and warehouse people working at the Harlequin Distribution Center in Depew, New York.
These are the incredible people whose job it is to talk to customers on the phone, recommend books, take orders, field any questions and then send books off to readers and bookstores.
If you’re a member of a Harlequin or Love Inspired Book Club, or have ever called Customer Service, then you’ve probably talked to one of these great people directly, and if you’ve ever ordered a book online or bought one in a bookstore then it probably whizzed down the exact same conveyor belts I watched soaring over my head.
A lot of the people I met had worked for Harlequin for many, many years and seemed to genuinely love the publisher and our readers. They had a lot of great stories to tell about connection with readers. It was wonderful to be surrounded by so much positivity and such a huge encouragement.
Plus, as you can see, I took lots of pictures!
These are the incredible people whose job it is to talk to customers on the phone, recommend books, take orders, field any questions and then send books off to readers and bookstores.
If you’re a member of a Harlequin or Love Inspired Book Club, or have ever called Customer Service, then you’ve probably talked to one of these great people directly, and if you’ve ever ordered a book online or bought one in a bookstore then it probably whizzed down the exact same conveyor belts I watched soaring over my head.
A lot of the people I met had worked for Harlequin for many, many years and seemed to genuinely love the publisher and our readers. They had a lot of great stories to tell about connection with readers. It was wonderful to be surrounded by so much positivity and such a huge encouragement.
Plus, as you can see, I took lots of pictures!
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